Goods Returns and Credit Note Management

This module looks at Goods Return and Credit Note Management within Workbench.

For further information regarding a specific module or aspect within Workbench, you could also refer to the Individual Module User Guides, for a more comprehensive description of available User features and functions.
 

OVERVIEW

In most companies that are involved in delivering Jobs, they typically have well evolved systems for managing and completing the Job. These usually involve Jobs / Budgets / Purchase Orders / Approvals and so on.
What is sometimes lacking in these systems is a way for formally managing the things that don't go to plan, and in this case the return of materials / supplier invoices and the management of outstanding supplier credits.
Sometimes the return of Incorrect or Oversupplied items, or even the return of items due to them not being to the required standard, is not managed as formally and efficiently as it could be. This results in Jobs absorbing the cost of these items, and giving a distorted view of the actual profit on the job.

Examples:

• Materials supplied for Job have been damaged in transit and require replacement.
• Materials supplied are not to the required specification
• Oversupply of items
• Services Unsatisfactory / Not provided

Often there are times when credits should be received and for various reasons they are not. Due to this not being effectively managed, the business never recovers these costs.

The Good Returns and Credits Management Process, is designed to better manage the physical return of goods to suppliers, and also help the business manage the return process and collection of outstanding credits.

It also gives the business a clear and concise view of total credits outstanding from suppliers