Setup

Owned by Former user (Deleted)
Last updated: May 29, 2012Version comment
1 min read

The following maintenance functions must be setup for the Service Desk module to operate correctly.

  • Log Service Types
  • Log Priorities
  • Working Days/Hours
  • Escalation Steps
  • Service Agreements
  • Service Agreement - Log Priorities
  • Service Agreement - Service Types
  • Log Types
  • Log Extension Data